Basic Concept
The Nisshinbo Group aims to create new and original value in its products and contribute to the creation of an affluent society.
The Group strives deliver products and services that meet its customers' demands for product performance and quality in a timely and stable manner, and gains the satisfaction and confidence of its customers with outstanding quality. The Nisshinbo Group works to create value for them.
Promotion System
Nisshinbo Holdings Inc. reorganized its organizational structure in April 2025 to establish a Managing Officer system for each functional division with the aim of building and overseeing a structure that would lead to urgent change.
In order to provide products and services that satisfy customers, the Nisshinbo Group's manufacturing and quality assurance department are promoting activities to improve quality and customer satisfaction required for each product. Under the leadership of the Managing Officer in charge of the Risk Management Department, the Risk Management Department now manages initiatives.
The president of the Nisshinbo Group, who is the chief executive officer of the Group, conducts management reviews at the annual Board of Management* and receives progress reports from the Managing Officers in charge of the Risk Management Department with regard to the group's initiatives. Based on these reports, the president issues instructions on the matters necessary for management. Special items are reported to the Board of Directors as appropriate.
* The Board of Management: Executive conference consisting of Directors, Executive officers, etc.
Please refer to "Promotion System for Sustainability Activity" for details regarding the organizational structure for promoting sustainability.
Specific Initiatives of the Nisshinbo Group
5th Sustainability Promotion Plan (to be achieved by FY2024)
In the 5th Sustainability Promotion Plan with FY2024 as the target year, the Nisshinbo Group set the following two items as targets and KPIs to improve quality and customer satisfaction as a priority activity and achieve the goals of continuously promoting measures to improve customer satisfaction.
- ① The number of violations of the Product Liability Act "0".
- ② Understand and share the status of quality claims for each segment.
In FY2024, the Nisshinbo Group achieved its targets by conducting surveys and sharing information on quality complaints in each segment, and by implementing PDCA cycles in the manufacturing and quality assurance departments of each business.
6th Sustainability Promotion Plan (to be achieved by FY2027)
In the 6th Sustainability Promotion Plan, which targets FY2027, the Nisshinbo Group will continue to focus on improving quality and customer satisfaction as a priority activity and will set the following goal to achieve continuously promoting measures to improve customer satisfaction.
Understand and share the status of customer satisfaction for each segment.
Please refer to "Sustainability Promotion Plan and KPIs" for details regarding of the "Sustainability Promotion Plan."
Status of PL Law Violations and Claims
In FY2024, there were no cases of Product Liability (PL) Law violations in the entire Nisshinbo Group. Since the determination of claims and complaints varies depending on the industry and type of business, the Nisshinbo Group checks the annual trends for each company within the Nisshinbo Group. The number of claims is on a downward trend in all segments within the Group.
Acquisition of Certification for Quality Assurance
As of September 2024, the Nisshinbo Group has acquired "ISO 9001" certification, a quality management system established by the International Organization for Standardization (ISO), for 34 companies and 42 organizations. In addition, to meet industry-specific requirements, 24 organizations in 23 companies have obtained certification under the "IATF 16949" automotive industry quality management system standard.
In addition, 3 companies that manufacture medical equipment have obtained ISO 13485 certification, an international standard for medical device quality management systems, and 2 companies have obtained JIS Q 9100 certification, a standard for the aerospace and defense industry.
Specific Activities of the Group Companies
Customer Satisfaction Survey Based on Questionnaire
HYS Engineering Service Inc. conducts an annual questionnaire survey, mainly via the Internet, to assess customer satisfaction with the company and identify areas for improvement.
In FY2024, HYS Engineering Service Inc. surveyed 87 companies and received responses from 80 (a response rate of 92%). The survey included nine items related to product quality and price, as well as ten items related to maintenance services. These maintenance items focused on ensuring uninterrupted system operation and contributing to a safe and secure society, such as whether system recovery was prompt, whether cause analyses and preventive measures were appropriate, and whether information and proposals were provided to prevent system failures. Respondents were asked to rate each item on a five-point scale and provide any additional comments or suggestions.
The survey results included positive feedback, such as "We can entrust our business operations with confidence," as well as some critical comments. the company is currently reviewing the details and working on measures to address these concerns.
Through such initiatives, HYS Engineering Service Inc. will sincerely incorporate opinions, reflect on its activities, and strive to meet customer expectations.
Improvement of Quality Through DX Promotion
Nisshinbo Mechatronics Inc. is advancing the automation of inspections using digital tools led by the Digital Promotion Division.
To date, Nisshinbo Mechatronics Inc. has been working to detect the presence, position, and orientation of target objects within image data using AI. However, the company is now striving to further enhance this technology by extracting contours from images and evaluating the dimensions in 0.1 mm increments based on predefined rules. This is expected to expand the scope of inspections and further advance automation. By delegating tasks that can be performed by machines to machines and reserving tasks that require human expertise for humans, the company aims to enhance the reliability of inspections.
Additionally, company facilities accumulate a large amount of data. Rather than simply storing this data as records, Nisshinbo Mechatronics Inc. is working to build a system that combines data and leverages it as information necessary for business operations. Going forward, the company will continue to employ digital tools to advance its continuous improvement activities.
Implementation of Regular Supplier Quality Meetings
At the Fujieda Plant of Nanbu Plastics Co., Ltd., suppliers' representatives, primarily from molding partner factories, gather every month for regular supplier quality meetings. The meetings share quality performance data, quality-related information, and challenges faced by each company with all participants discussing these issues to achieve improved quality levels. Suppliers with zero complaints over a one-year period are recognized with a Quality Excellence Award during the meeting. In 2024, five companies received the award, and the company presented them with commemorative gifts and certificates of appreciation.
In addition to quality, the meetings cover topics on environmentally friendly delivery methods, employee safety measures, and reports on process improvement initiatives. These activities foster communication not only between the company and its suppliers but also among suppliers.